Join us this September in Phoenix for the most important celebration of the contact center industry: ACCE 2008. Last year, more than 1700 contact center professionals – representing over 40 countries and all 50 states – came together to experience what has become the true global gathering place for the contact center industry.

• Experience top quality education and timely, practical tips to improve your call center’s performance
• Network with industry peers in a targeted fashion enabling you to make the connections that will help grow your business
• Engage with the largest exhibition of contact center solutions in the country

Featuring Keith Ferrazzi, Chief Executive Officer, Ferrazzi Greenlight, Inc.. Tuesday, September 16 • 9:15am - 10:30am.

No matter what you aspire to in the short- or long-term, career success requires relationships. Simply put, you can’t get there alone. 

Featuring Joel Zeff, Humorist, Motivational Speaker and Author of Make the Right Choice. Wednesday, September 17 • 9:15am - 10:30am.

Most corporations know they need fun, they just don’t know how or where to find it. 

In this high-energy keynote, Joel Zeff will focus on reducing stress, increasing creativity and creating a renewed passion for our jobs.

ICMI’s Call Center “Insight” Tours are unlike any others. Far more than casual visits, these tours are educational opportunities to learn about all aspects of another call center’s operations. With your experienced ICMI leader as your guide, you’ll learn what to look for in a call center, what questions to ask, and how to find the take-aways that you can apply to your own call center. We know you’ll find these site tours fun, inspiring and truly educational. They are sure to be a highlight of your conference experience!

 We will be finalizing these amazing learning opportunities as soon as possible. Meantime, check out site tours from our most recent Call Center Demo Event.

Open to Everyone 

These special events are available to attendees with all types of passes. To attend the comprehensive conference sessions, networking breakfast, lunches and receptions, and more, be sure to sign up for one of our full conference packages.